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If you are not completely satisfied with your purchase, please contact our customer support team first. We will review your situation and provide a satisfactory solution based on the specific circumstances.
If a return and refund is applicable, you may return the item(s) within 30 days of delivery and receive a full refund to your original payment method.
Once we receive the product(s) and, if appropriate, any packaging, the payment will be credited back to the card account within two weeks. Please note that your bank may take 14 days to credit your account. We are not responsible for any bank charges you incur during the refund process.
Return Costs
To be eligible for a return, your item must be in the condition you received it, worn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.
No restocking fee (we charge no fee on stock items if returned within 30 days of receipt).
To initiate a return, you can contact us at kate@aurocn.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Items sent to us without first requesting a refund will not be accepted.
Contact Us
Trade name: Auro Technology Limited
Support:- 24/7-
Contact Number: +86 19933140984
Contact Mail: kate@aurocn.com
Physical address: ROOM 1607 TREND CENTRE 29-31 CHEUNG LEE STREETCHAI WAN HK
